Shipping policy


Last Updated: August 22, 2026

Thank you for shopping with Spawn Point Supply. We work with third-party suppliers and fulfillment partners to deliver our products, which means processing and delivery times may vary depending on the item, supplier, and destination.

Order Processing

Orders begin processing after payment has been successfully completed.

Processing times may vary by product and supplier. Once an order has entered fulfillment, we may not be able to cancel it or change the shipping address.

If you notice an error in your shipping information, contact us as soon as possible at:

support@spawnpointssupply.com

We cannot guarantee that changes can be made after an order has been submitted for fulfillment.

Shipping & Delivery

Available shipping methods, costs, and estimated delivery information will be displayed where applicable during checkout or provided with your order information.

Delivery times are estimates and may vary due to:

  • Supplier processing times

  • Carrier delays

  • Weather conditions

  • Holidays

  • High order volume

  • Delivery location

  • Other circumstances outside our control

Spawn Point Supply does not guarantee an exact delivery date unless explicitly stated.

Tracking Information

When tracking information is available, it will be provided after your order ships.

Please allow time for tracking information to become active after receiving your tracking number, as carriers may take time to scan packages into their systems.

Multiple Packages

Some orders may contain products fulfilled by different suppliers.

Because of this, items from the same order may occasionally:

  • Arrive on different dates

  • Use different carriers

  • Have separate tracking numbers

You will not be charged again simply because an order is delivered in multiple packages.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Spawn Point Supply is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.

If a package is returned because of an incorrect address, additional shipping charges may apply before the order can be resent.

Delayed Orders

Occasional shipping delays can occur.

If your order appears significantly delayed, contact us with your order number at:

support@spawnpointssupply.com

We will review the available tracking and fulfillment information and assist you with determining the next steps.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us so we can investigate with the applicable carrier or supplier.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other solution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Check with household members or neighbors.

  3. Allow a short period of time in case the carrier marked the package delivered before final drop-off.

  4. Contact the shipping carrier if necessary.

  5. Contact Spawn Point Supply if the package still cannot be located.

We will assist with reviewing the situation when possible.

Damaged or Defective Orders

If your order arrives damaged, defective, or unusable, contact us within 14 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the damage or defect

Damaged and defective items are handled according to our Returns & Refunds Policy.

Shipping Availability

We ship to locations supported by the shipping options available through our checkout.

If a shipping destination is unavailable during checkout, we are currently unable to fulfill orders to that location.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is completed.

Promotional shipping offers may occasionally be available and will be clearly stated when applicable.

Questions About Your Shipment

For questions regarding shipping, tracking, or an existing order, contact:

Customer Support
support@spawnpointssupply.com

General / Business Inquiries
smithofficialbuisness@gmail.com

Please include your order number when contacting us about an existing purchase.

Spawn Point Supply
Respawn Your Setup.